Customer Secure Messaging Information


SECURE EMAIL

To ensure the confidentiality of private information that our company sends you via email and to comply with financial regulations, we offer an email encryption service through Zix Corporation, the leader in email encryption services.

ZixCorp's easy-to-use email protection makes it seamless for you to receive, read and reply to all encrypted email communication we send you. If you are a ZixCorp customer, you do not need to do anything. Email is securely sent between our organizations and delivered directly to your Inbox. If you are not currently a ZixCorp customer, you receive confidential email through the Secure Message Center.

The protection of confidential communication is important to us and we want to ensure your information stays private. This page helps you understand our encrypted email initiatives.

SENDING ENCRYPTED EMAIL
You can send an encrypted email to recipients at our organization from the Compose tab within the Secure Message Center. When you select the Compose tab you are taken to a page where you can compose your message. Click here to send Grand River Bank a secure email.

RECEIVING ENCRYPTED EMAIL
When we send you an encrypted message, you receive a notification email with instructions on how to open the message. The notification message arrives in your email Inbox. You select Open Message in the notification to go to the Secure Message Center and view your email


You must go through a one-time registration process
.
After you register and sign in, your message opens and you can view the message details and reply.

FREQUENTLY ASKED QUESTIONS
What Internet browsers are recommended?
Most Internet browsers will work, including Microsoft® Internet Explorer®, Mozilla® Firefox® and Apple® Safari™.

What mobile devices can be used?
Most major mobile devices can be used, including Apple® iPhone® and iPad®, BlackBerry® devices and Android® devices.

How long do I have to read my message?
Messages you receive expire 14 days from when you receive the message.