ELECTRONIC SERVICES

GRB Mobiliti provides quick, secure account access from your mobile phone. With this service you can see account balances, view transactions, transfer funds between accounts, and pay bills and make deposits.

No. You can download the app for free through your mobile phone.

GRB Mobiliti works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, and U.S. Cellular® and Verizon Wireless. GRB Mobiliti also works on a number of the smaller service carriers, including, but not limited to: Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.

GRB Mobiliti works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile prepaid does not support short codes.

Hundreds of models are supported, including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo and Sony Ericsson. Phones on a number of different operating systems are supported, including, but not limited to, Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS and Maemo

Search and download “GRB Mobile” in your smart phone app store. When the app is opened, use your Online Banking credentials for the rest of the login process.

To activate GRB Mobiliti you must be enrolled in Personal Online Banking. You can activate GRB Mobiliti through the Options link at the top of the Online Banking page.

You can access any account you have set up in Online Banking. You select which accounts you want to access through GRB Mobiliti during the enrollment process.

• Before logging into the Mobile Deposit app, close all other apps running in the background on your mobile phone
• Be sure you Sign/Endorse the back of your check
• When prompted for the amount, carefully enter the check amount, to ensure it matches the amount written on your check
• Flatten folded or crumpled checks before taking your photos
• Keep the check within the view finder on the camera screen when capturing your photos
• Try not to get too much of the areas surrounding the check
• Take the photos of your check in a well-lit area
• Place the check on solid dark background before taking the photo of it
• Keep your phone flat and steady above the check when taking your photos
• Hold the camera as square to the check as possible to reduce corner to corner skew
• Make sure that the entire check image is visible and in focus before submitting your deposit
• No shadows across the check
• All four corners are visible
• Check is not blurry
• The MICR line (numbers on the bottom of your check) is readable
• After check is deposited, write “Mobile Deposited” and the date on the front to prevent from accidentally depositing the same check again
• Deposit up to $2500.00 per business day

• Deposit Limits: The current daily dollar limit is $2500 per business day for personal banking customers. Daily deposit limits may vary for users of other services with the Bank.
• Availability of funds: If you make a deposit before 4:00 pm Eastern Standard Time on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 4:00 pm Eastern Standard Time or on a day we are not open, we will consider that the deposit was made on the next business day we are open. You understand that following our receipt and processing of the image, funds from the check will be made available for your withdrawal and/or use on the next business day after we receive your deposit; however, longer delays may apply.
• Ineligible items for deposits:
  • Any third party check, i.e., any item that is made payable to another party and then endorsed to you by such party
  • Any item drawn on your personal account at the Bank
  • Any item that contains evidence of alteration to the information on the check
  • Any check previously converted to a “substitute check,” as defined in Regulation CC
  • Any item issued to you by a financial institution in a foreign country
  • A “remotely created check”
  • Any item that is “stale dated,” expired, or “postdated”
  • Any item that is “non-negotiable” (whether stamped in print or as a watermark)
  • Any item that has been re-deposited or returned such as “non-sufficient funds” or “refer to maker” or returned for any other reason
  • Any item that is incomplete
  • Savings Bonds

  Please refer to the Mobile Banking Terms of Use on the footer of the website for additional requirements and terms.

GRB Mobiliti employs industry best practices with regard to security. It has been assessed against industry security criteria by a number of independent system security experts. At a high level, GRB Mobiliti offers the following security safeguards:

• Authentication – Mobile browser and application solution customers are authenticated for every interaction with any mobile banking component. Customers are authenticated by user name and password or by utilizing existing login credentials for single sign-on.
• Encryption – 128-bit encryption is used for all transactions within GRB Mobiliti and between GRB Mobiliti and other solutions.
• Fraud – GRB Mobiliti incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
• Availability/Resilience – GRB Mobiliti is protected against malicious attacks through software and server hardening measures.
• Audit Ability – GRB Mobiliti provides full audit capabilities through event logs and event-based reporting.

Mobiliti offers the following security safeguards: • Authentication – Mobile browser and application solution customers are authenticated for every interaction with any mobile banking component. Customers are authenticated by user name and password or by utilizing existing login credentials for single sign-on.

• Encryption – 128-bit encryption is used for all transactions within GRB Mobiliti and between GRB Mobiliti and other solutions.
• Fraud – GRB Mobiliti incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
• Availability/Resilience – GRB Mobiliti is protected against malicious attacks through software and server hardening measures.

No. GRB Mobiliti does not save any files with personal or financial information on your mobile device. That information stays strictly within online banking. Some phones (e.g., BlackBerry, Android) have logo and branding files that are copied to the mobile device. Those files do not contain any personally identifiable information.

When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. Pending transactions do not display.

If your mobile phone number changes, simply update your mobile phone number in GRB Mobiliti. To update the mobile phone number, click on the Options link at the top of the Online Banking page. Locate the Mobile Banking section and click Manage Device. Once the Main Menu is displayed, select the My Devices tab and locate the old phone number, select Change My Phone Number and then click Go. Once the Mobile Phone Number page is displayed, enter your updated phone number and click Next.

If you are using the GRB Mobile app, you will need to download the application. If you are using the mobile browser and need the link sent to you via text messaging, you will log into Online Banking and click Options at the top of the page. Locate and click the Manage Devices button on the page and you will arrive at a Main Menu page. Under “I want to:” click the drop down menu and select “Get a link to the Mobile Banking website” if you’d like to use the mobile browser or select “Download the application”. You will then receive a text message on your phone with instructions.

If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in GRB Mobiliti. To deactivate your mobile device, choose the ’Stop using this device for Mobile Banking’ in the My Devices section of Manage Devices under the Options tab.

To stop using GRB Mobiliti on your mobile device, simply log into Online Banking, click Options at the top of the page, and locate and click the Manage Devices button. Select My Devices tab, locate the appropriate phone number and select Stop Using This Phone for Mobile Banking, and then click Go.

No. Whether you type “BAL” or “bal,” a response with your account balance information is sent to your mobile device.

Make sure you are sending text messages to the 99588. Check the keyword and any additional information required for the request, such as the Bank’s identifier, account nickname or address.

Text messages are limited to 160 characters. If your account information exceeds the character limit, your account information is sent in multiple messages – no more than five at a time.

Your mobile service carrier may be blocking short codes or you may have blocked short codes on your mobile device. Short codes must be enabled to use GRB Mobiliti. Short codes are abbreviated phone numbers, usually five digits, used to send GRB Mobiliti messages.

Zelle® is easy and convenient for you and the people you send money to. They can simply receive the money into their bank account online.

The following are just a few of the convenient ways that you can use Zelle:

• • Send money to your child at college
  • Send a gift to family and friends
  • Reimburse friends for that fun outing
  • Pay your babysitter or your lawn care service
  • Pay rent to your landlord or roommates

No, your account information will not be shared with the recipient. The recipient will only see your first name, last name, and the message you wrote for the payment. When you send a payment to an email address, the recipient will also see your email address. Similarly, you will not be able to see the recipient’s account information.

Please contact us at 616.929.1600 or 1.888.929.4723 for assistance.

• MOBILE BROWSER (WAP): a web browser designed for use on mobile devices.
• MOBILE APP: mobile apps, also called mobile applications, are software applications designed to run on smartphones or tablet computers. They are available through application distribution platforms which are typically operated by the owner of the mobile operating system (for example: Apple App Store, Google Play Store and BlackBerry App World)
• SMS: (Short Message Service) is a form of text messaging communication on mobile phones.
• SHORT CODES: are designed to be easier to read and remember than normal telephone numbers.